Managed IT Services
By choosing K-Tech as your Managed IT Service provider, your organization has access to a team of tech professionals with diverse areas of expertise and years of experience working with the non-profit sector. All of your core IT functions are under one experienced company for one manageable price.
Maintenance and Upkeep
We provide all of the support for your servers, workstations and users. In addition, to regular maintenance and troubleshooting, we also provide 24/7 monitoring of your IT systems which includes detecting any disturbances or potential vulnerabilities. If any issues are detected, they’re managed and resolved before they become critical problems.
Security and Backups
If an organization’s security is compromised or data is lost, the fallout can be disastrous. In terms of security, we install and monitor anti-virus on all your desktops/laptops. We also secure and monitor your firewall. In case of data loss (whether it’s caused by a security breach, human error or equipment failure), we can restore your data very quickly with a multi-layered backup that we install and monitor as part of our service. In the event of a disaster (fire, earthquake, etc.) the same backup system can be used to get your essential operations up and running in a short amount of time.
Using an IT service provider on an “as needed basis,” not only makes your IT costs unpredictable but, more often than not, provides temporary fixes that will require more service calls. By using K-Tech as your Managed IT Services provider, you can accurately budget for your IT costs on a monthly basis. There are no surprises. Everything “IT” is handled for one, fixed monthly fee.
Cloud Computing is a wide ranging concept covering everything from storing backups of your important data remotely to running all your office systems “in the cloud.” There is a broad range of cloud applications, services and tools available which can save time and money, as well as improve staff productivity. Related to this, there are a number of cloud solutions that offer a significant discount to the non-profit sector.
Provide Information and Options
As part of our service, we help you to understand how to effectively and optimally use the various capabilities made possible by Cloud Computing and evaluate if it’s appropriate and relevant for your organization.
Transform and Manage
Once the decision has been made to the move to the Cloud, we help you migrate to a
Cloud operational model and then manage your operations. We also do the same for
those organizations who wish to adopt a hybrid approach (some combination of in-
house and Cloud infrastructure).
As part of our management, we stay on top of evolving requirements in the areas of Cloud-related compliance and security to ensure that our clients operations are meeting those requirements.
Recognizing the way that technology is blurring the lines between computers and phones, our services include the installation and support of VoIP (Voice over Internet Protocol) phone systems. Unlike computers, many phone systems are proprietary and, as such, after much research, we chose an open system that would work with almost any handset, integrates with your computers, has all the features you could ever need and want, AND, is affordable; a “must” requirement given that our clients are non-profits.
The phone system is affordable for small organizations and easily scalable for larger installations; enabling you to have a communications system that functions similarly to the million-dollar phone systems Fortune 500 companies use at a fraction of the cost. It’s highly intuitive, easy to use, and very low maintenance. Customized call routing, Auto-attendant, voicemail to email and “follow me”, are just a few of the system’s many features. Our clients also like the fact that they’re dealing solely with us (rather than an additional vendor) as we take care of the installation, infrastructure, maintenance and troubleshooting.