Why K-Tech

FAST RESPONSE TIME. An unsatisfactory response time is one of the major reasons why businesses and organizations decide to switch their IT provider. At K-Tech, in most cases, we can begin working on your problem remotely within minutes. If the problem requires an on-site visit, a technician or engineer will be dispatched within a few hours in the case of emergencies and within 24 hours for non-emergencies. If you choose The Comprehensive Support Package, we can respond BEFORE you even know that you have a problem.

HIGHLY PERSONALIZED SERVICE. By choosing K-Tech, you get your own designated support staff to deal with your specific IT issues. Dedicating specific staff to support specific clients means that your K-Tech technician or engineer will become very familiar with your operations. Should you have a problem, you can contact your designated K-Tech staff member directly, via email or cell phone.

QUALIFIED, EXPERIENCED PROFESSIONALS. K-Tech has assembled a team of network engineers and technicians with the highest level of technical training and expertise and the rare ability to convey complex technical information in the most “user-friendly” manner. All have substantial “real world” experience, with years of working in the IT industry. It is our company policy to NEVER outsource any of our projects to part-time or independent contractors.

ATTRACTIVE PRICING OPTIONS. K-Tech offers you the option of being charged on an hourly or “flat price” project basis. The Comprehensive Support Package gives you the additional option of having all your IT needs met for one fixed monthly cost. The latter option is particularly popular as it enables you to stabilize and accurately budget your IT support costs.

FAR LESS EXPENSIVE THAN HIRING FULL-TIME IT STAFF. By outsourcing your IT support to K-Tech, you can save thousands of dollars in hiring, salary and benefits. You do not have to deal with vacation time, sick days or staff turnover. Instead, you get a team of experienced IT professionals to take care of all your IT needs, so you don’t have to.

GUARANTEED SATISFACTION. Reflecting the priority we put on client satisfaction, many of our clients have been with K-Tech for more than a decade. The bottom line is that we guarantee your satisfaction or you don’t pay.